Faqs | Catered Fit | Healthy Meal Plans

  • Ordering

    • HOW DO I GET STARTED?
      Use our super easy online portal to get started or call our enrollment specialist at (855) 400-CFIT. All online orders will also receive a confirmation phone call from an enrollment specialist.
    • HOW SOON CAN I START?
      All members can start their meal plan in as little as 3 business days from enrollment.
    • WHAT HAPPENS AFTER I SIGN-UP?
      You will receive a welcome email and a confirmation email once your order has been processed. The welcome email will go over how Catered Fit works and reinforce our policies and procedures. The confirmation email will have your order and the amount you are being charged. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.
    • DOES CATERED FIT HAVE A REFERRAL PROGRAM?
      We sure do! When your friends or family sign up and use your name in the "How'd You Hear About Us" section, you get $15 off your next order!
    • WHAT ADDRESS CAN I EMAIL FOR QUESTIONS ABOUT SIGNING UP?
      If you have any questions about signing up, please feel free to email orders@cateredfit.com or just give us a call at (855) 400-CFIT.
  • Meal Plans

    • HOW DO I KNOW WHICH PLAN IS RIGHT FOR ME?
      Each of our menus is designed with a specific goal in mind. On each meal plans page there is a description of what each menu was designed for. If you are unsure of which option is right for you, give us a call at (855) 400-CFIT, and one of our enrollment specialists will point you in the right direction.
    • WHAT ELSE CAN BE ADDED TO MY MEAL PLAN?
      All of our members can add a set of snacks, Classic Desserts, Gluten-Free Desserts, Organic Cold-Pressed Juices & Cold-Pressed Coffees to any meal plan.
    • CAN I CUSTOMIZE MY MEAL PLAN?
      Not only do our members have the ability to select a meal plan but they can also select their individual meals. Our members can further customize their plan with exclusions and plan add-ons!
    • CAN I COMBINE MEAL PLANS?
      You certainly can and many members do! Simply select our Combo Meal Plan and then you can choose any combination of meals from whichever meal plan you prefer. For example, you may choose to have a Classic breakfast and lunch with a Paleo dinner to limit your evening carbohydrate intake
    • DO YOU OFFER A COUPLES MEAL PLAN?
      We sure do! Our combo plans are great for couples, family members, friends, and coworkers alike. Members can each choose their own individual meals they want from any meal plan and bundle them under 1 combo package.
    • WHAT IF I WOULD LIKE LESS THAN 3 MEALS PER DAY?
      Great question! If you would like less than 3 meals per day, you have the option of taking advantage of our combo packages. For example, if one person only wanted lunch and dinner, they could simply order our 4 meal combo plan and stagger deliveries to arrive every other day thus receiving two days worth of meals in each delivery. Whether you purchase 5 days or 20 you will not be re-billed until you have 2 deliveries remaining on your account.
  • Meals

    • HOW DO I VIEW THE MENU?
      Our members can all log-in to their member portal and select from a list of meal options each day. Every meal also comes labeled with a full meal description as well as a Macro Nutrient breakdown. A sample menu is available for viewing on our website.
    • WHAT IF I HAVE FOOD ALLERGIES OR DISLIKES?
      We allow 4 complimentary exclusions at no cost to you. We will omit any of your exclusions from your meal plan IF you choose not to select your individual meals. Every member can avoid receiving items not to their liking by selecting their individual meals through their member portal. If a member does not select their meals they will receive the "Chef's Choice" options which will exclude any items they have listed for omission.
    • ARE CATERED FIT MEALS NATURAL?
      Absolutely! All of the ingredients used in our meals are non-GMO, free of hydrogenated oils, modified starches, high fructose corn syrups, man made dyes, preservatives, white flour, white sugar & table salt. All of our meats are local, no hormones or antibiotics used, and humanely raised. Our produce is always local and comes in fresh daily! Additionally, our seafood is always wild caught and never from Asia.
    • HOW DO I HEAT MY MEALS?
      All of our meals come in BPA-free microwave and dishwasher safe containers. The average microwave heating time is about 1 minute for breakfasts and about 2 minutes for lunches and dinners. All raw/ undercooked animal foods must be fully cooked prior to service.
    • HOW LONG DO THE MEALS LAST?
      Our meals are all natural, free of preservatives and are on your doorstep within hours of being cooked. Our meals will last a maximum of 3 days in the refrigerator and do freeze extremely well.
    • DO YOU SERVE FROZEN MEALS?
      No. Our meals are cooked FRESH and delivered DAILY.
  • Nutrition

    • WHERE CAN I FIND THE NUTRITIONAL INFO FOR EACH MEAL?
      Each meal's nutritional facts can be found on the meal label which is located on each meal's lid.
    • ARE CATERED FIT MEALS LOW IN SODIUM?
      Our meals are very low in sodium. Only moderate amounts of all natural Kosher sea salt. This makes our meal plans perfect for those with high blood pressure.
    • DO YOU HAVE GLUTEN FREE MEALS?
      Indeed we do! Our Paleo plan is gluten free. Our Paleo pancakes, baked goods, and breaded items are all prepared with a ground nut meal in place of flour. For members with severe gluten intolerances, we will simply exclude these items to exclude any potential for factory cross contamination.
    • DO YOU HAVE A MEAL PLAN FOR DIABETICS?
      Our Paleo meal plan is a favorite amongst diabetics. This plan is free of processed carbohydrates, dairy, and artificial sweeteners making this plan very low in glycemic index.
  • Delivery

    • WHAT AREAS DOES CATERED FIT SERVICE?
      We currently service all of South & Central Florida as well as all of Los Angeles California.
    • HOW DO I GET THE FOOD?
      We deliver your meals to your doorstep FRESH 5 nights per week Sunday – Thursday to be enjoyed Monday – Friday.
    • WHAT TIME DO DELIVERIES ARRIVE?
      Your driver will arrive between the hours of 3-9pm each night if you live in Florida and between 7PM – 11PM in Southern California. Deliveries will be very consistent from one night to the next.
    • WHAT IF I LIVE IN A GATED COMMUNITY
      If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
    • WHAT IF I LIVE IN AN APARTMENT BUILDING?
      If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
    • WHAT IF MY FOOD IS LATE?
      While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
    • WHAT IF I DON'T RECEIVE MY DELIVERY?
      There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel you have missed a delivery in error please call (855) 400-CFIT or email orders@cateredfit.com and a customer service representative will contact you at the beginning of the next business day.
    • CAN YOU DELIVER AT A SPECIFIC TIME?
      While your driver will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite taking into account real time weather and traffic. Drivers are not permitted to change the order of their route on any given night.
    • SHOULD I TIP MY DRIVER?
      Your driver does not work off tips and is not expecting to receive them. However, if you feel your drivers service is exceptional, tips are surely appreciated.
    • IS THERE A COST ASSOCIATED WITH THE COOLER BAG?
      There is a one-time fee of just $10 to purchase your cooler bag, which is then yours to keep. You will receive your cooler bag and ice packs on the first night of delivery. These ice packs will then be swapped out each night as long you the member leaves the previous night's ice packs for replacement.
    • WHAT DO I DO WITH MY INSULATED COOLER BAG & ICE?
      Please leave the cooler bag out with the previous nights ice packs inside so that your driver can exchange them. We will replace the defrosted ice packs with fresh frozen packs each subsequent delivery. If the defrosted ice packs are not left out, drivers are not permitted to leave new frozen ice packs.
    • WHAT IF I FORGET TO LEAVE THE BAG OUT?
      If you forget to leave your cooler bag out for the driver to access the next evening, your food will be left in our paper bag without ice packs or insulation. Drivers do NOT carry extra cooler bags thus cannot leave additional cooler bags if the member did not leave theirs out.
    • WHO CAN I CONTACT FOR DELIVERY ISSUES?
      Please contact us at (855) 400-CFIT or email orders@cateredfit.com for any delivery issues. Please do not relay any delivery or customer service related questions to your driver. All inquiries and instructions must be relayed through customer service.
  • Accounting / Billing

    • HOW DO I MAKE CHANGES TO MY ACCOUNT?
      In order to make changes to your account three business days advanced notice must be given. Any changes to your delivery schedule or meal plan must be either be made through the personalized member portal, called into our office at (855) 400-CFIT or emailed to us at orders@cateredfit.com. Any downgrades to your meal plan will not take effect until the start of the next week, no downgrades are to be made mid-week. In order to make changes to your account two business days advanced notice must be given. Any change to your delivery schedule or meal plan must be either called into our office at (855) 400-CFIT or emailed to us at orders@cateredfit.com. Any downgrades to your meal plan will not take effect until the start of the next week, no downgrades are to be made mid-week.
    • I AM GOING ON VACATION, HOW DO I PAUSE MY ACCOUNT?
      Any changes to your delivery schedule can be self managed through the member portal, phoned into our office at (855) 400-CFIT or emailed to orders@cateredfit.com three business days days prior.
    • WHAT IS YOUR CANCELLATION POLICY?
      All of our members have until 12PM EST their SECOND TO LAST delivery day to cancel. At 12PM EST, a computer automatically renews all packages set to expire. If proper notice is given, NO charge will process. Without proper notice, all packages will be renewed and no returns will be issued. Your credits never expire and are eligible to be transferred to a friend or family member if the need arises.
    • HOW DOES BILLING WORK?
      Regardless of whether you have a 5 or 20-day plan, you have the luxury of scheduling deliveries however you like. At 12PM EST the SECOND TO LAST DELIVERY DAY, your plan with be automatically renewed unless you have opted out. If you are unsure as to when your package expires you can either log into your member portal, call our office at (855) 400-CFIT or email your inquiry to orders@cateredfit.com.
    • WHAT ARE MY PAYMENT OPTIONS?
      We accept Visa, MasterCard, Discover and American Express. No international cards are accepted.